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Client Satisfaction Questionnaire

Please rate your experience with Tolent by clicking the appropriate button for each category:

1 - Poor
2 - Average
3 - Good
4 - Very Good
5 - Excellent

The Project

Project Name *

Contract Reference

Preconstruction Phase

Working to the agreed timescales during preconstruction

1

2

3

4

5

N/A

Integrating with your team and other stakeholders

1

2

3

4

5

N/A

Developing proposals in line with your budget

1

2

3

4

5

N/A

Construction Phase

Quality of the finished product

1

2

3

4

5

N/A

Attitude to health and safety

1

2

3

4

5

N/A

Response to changes and variations

1

2

3

4

5

N/A

Environmental awareness

1

2

3

4

5

N/A

Communication with all parties

1

2

3

4

5

N/A

Project management performance

1

2

3

4

5

N/A

Site presentation and cleanliness

1

2

3

4

5

N/A

Interacting with and considering neighbours

1

2

3

4

5

N/A

Value for money

1

2

3

4

5

N/A

Training building users, handover and documentation

1

2

3

4

5

N/A

Performance against programme

1

2

3

4

5

N/A

Your information

Your Name *

Email Address *

Company

Contact No.

Please provide a further comment to summarise your overall experience:

Would you be happy to use our services again?

Yes

No

Are you happy to provide a reference if requested by a potential future client?

Yes

No

Please complete the reCAPTCHA.

Latest News

30th June 2022

Tolent signed for Sunderland's Vaux housing

28th June 2022

Ground-breaking ceremony marks the start of £3.25m extension to Extra Care scheme in Great Ayton by Tolent

1st June 2022

Tolent wins a contract to build a lifeboat station for RNLI

Tolent Construction

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Contact

Ravensworth House
5th Avenue Business Park
Team Valley Trading Estate
Tyne & Wear
NE11 0HF

Email: [email protected]
Telephone: 0191 487 0505

© 2022 Tolent Construction. All trademarks acknowledged. All rights reserved.

Thank you for contacting us

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Are We Good Neighbours?

On a scale of 1-10, where 1 is very dissatisfied and 10 is very satisfied, how satisfied are you with the following aspects of the site?

Appearance of the site and its perimeter

1

2

3

4

5

6

7

8

9

10

Information on the site about the project and public safety

1

2

3

4

5

6

7

8

9

10

Cleanliness of area immediately around the site

1

2

3

4

5

6

7

8

9

10

Adequate provision made for pedestrians

1

2

3

4

5

6

7

8

9

10

Parking of site vehicles and the general flow of traffic

1

2

3

4

5

6

7

8

9

10

The level of site lighting

1

2

3

4

5

6

7

8

9

10

The amount of site dust

1

2

3

4

5

6

7

8

9

10

Courtesy of the site workers

1

2

3

4

5

6

7

8

9

10

Communication of site developments and/or activity

1

2

3

4

5

6

7

8

9

10

Tell us how much you agree with the following statement:

The site and the contractor have been considerate neighbours during the construction process

Strongly disagree

Disagree

Not sure

Agree

Strongly agree

Keeping in touch with the community

Did you receive information from us about the site and our activities?

Yes

No

Don't know

Were you aware of any activities undertaken by us, the contractors, to get involved with the local community?

Yes

No

Don't know

Have you been happy with the contact details and other information on the site board?

Yes

No

Don't know

Considerate Constructors Scheme

Have you heard of the Considerate Constructors Scheme?

Yes

No

Don't know

Were you aware that this site was registered under the Considerate Constructors Scheme?

Yes

No

Don't know

Do you think being registered under Considerate Constructors Scheme has had a positive effect on your view of the site, made no difference or had a negative effect?

Positive

Negative

No difference

Have you ever contacted the Considerate Constructors Scheme or the site itself?

Considerate Constructors Scheme

The Site

Neither

If you made contact with the site, how happy were you with the response?

Where 1 is very dissatisfied and 10 is very satisfied.

1

2

3

4

5

6

7

8

9

10

Your thoughts

Overall, what do you think we have done particularly well?

What area(s) could we focus on improving?

Would you like to be contacted about your feedback?

Yes

No

Your Name *

Email Address *

Please complete the reCAPTCHA.

Start A Project

Name *

Company name *

Email address *

Telephone

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Get in touch

Name *

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Message

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Have we been good neighbours?

We strive to keep the impact that our work has on those living and working around us to a minimum, but as a neighbour of ours, we would really like to get your views to help us improve how we operate. A few moments of your time would be very much appreciated to complete this short survey. The survey will take about 5 minutes to complete and is completely anonymous.

On a scale of 1-10, where 1 is very dissatisfied and 10 is very satisfied, how satisfied are you with the following aspects of the site?

Appearance of the site and its perimeter

1

2

3

4

5

6

7

8

9

10

Information on the site about the project and public safety

1

2

3

4

5

6

7

8

9

10

Cleanliness of area immediately around the site

1

2

3

4

5

6

7

8

9

10

Adequate provision made for pedestrians

1

2

3

4

5

6

7

8

9

10

Parking of site vehicles and the general flow of traffic

1

2

3

4

5

6

7

8

9

10

The level of site lighting

1

2

3

4

5

6

7

8

9

10

The amount of site dust

1

2

3

4

5

6

7

8

9

10

Courtesy of the site workers

1

2

3

4

5

6

7

8

9

10

Communication of site developments and/or activity

1

2

3

4

5

6

7

8

9

10

Tell us how much you agree with the following statement:

The site and the contractor have been considerate neighbours during the construction process

Strongly disagree

Disagree

Not sure

Agree

Strongly agree

Keeping in touch with the community

Did you receive information from us about the site and our activities?

Yes

No

Don't know

Were you aware of any activities undertaken by us, the contractors, to get involved with the local community?

Yes

No

Don't know

Have you been happy with the contact details and other information on the site board?

Yes

No

Don't know

Considerate Constructors Scheme

Have you heard of the Considerate Constructors Scheme?

Yes

No

Don't know

Were you aware that this site was registered under the Considerate Constructors Scheme?

Yes

No

Don't know

Do you think being registered under Considerate Constructors Scheme has had a positive effect on your view of the site, made no difference or had a negative effect?

Positive

Negative

No difference

Have you ever contacted the Considerate Constructors Scheme or the site itself?

Considerate Constructors Scheme

The Site

Neither

If you made contact with the site, how happy were you with the response?

Where 1 is very dissatisfied and 10 is very satisfied.

1

2

3

4

5

6

7

8

9

10

Your thoughts

Overall, what do you think we have done particularly well?

What area(s) could we focus on improving?

Would you like to be contacted about your feedback?

Yes

No

Your Name *

Email Address *

Please complete the reCAPTCHA.

Work for us

Name *

Email Address *

Telephone

Region *

Trade

Message

I agree to my personal data being processed and stored *

I agree to my personal data being processed and stored

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Q&A Construction Careers

Watch a Q&A event held at our Milburngate site with key members of the construction team including the: project director, project manager and quantity surveyor.

The panel talk through their career journey's in construction, what opportunities are available and the range of roles and opportunities.

This event is suitable for secondary age and college age students who may be thinking about their career choices.

To access this free resource, please email Ashleigh Coombes, [email protected].

Guess the Construction Job

This activity goes through a series of short videos that provide an overview of 14 different job roles in the construction industry, and gives clues as to what this role could be.

Worksheets available with the video give students some hints and tips and a list of the 14 job titles to try and guess which matches with the person in each video.

To access this free resource, please email Ashleigh Coombes, [email protected].

Importance of Health and Safety

This activity goes through a short video outlining the importance of health and safety when working on, or living near a construction site.

The video looks at the correct uniform needed to be worn and the reasons why, and why you should never access a construction site unless accompanied by a qualified person.

This event is suitable for primary school age students and above.

To access this free resource, please email Ashleigh Coombes, [email protected].

Project Manager Placements

This is a 1-2 week unpaid placement, covering Monday to Friday 8:00am to 4:30pm.

Locations and dates:

Newcastle area, Brunel Terrace, NE4 7NL - January 2022
Newcastle area, Red Hut, NE5 3SB - January 2022
Newcastle area, Losh Terrace, NE6 3BD - January 2022
Newcastle area, Somerset Place, NE4 6JS - January 2022
Newcastle area, Sceptre Street, NE4 6PR - January 2022
Newcastle area, Newburn Park, NE15 8PU - January, March, April 2022

Description:

You will be shadowing and assisting the site manager to gain valuable experience and insight into the day-to-day management of a construction site. This will include: supervising the labour force, monitoring subcontractors, checking materials, inspecting work, overseeing quality control and health and safety aspects.

If you're interested in applying for one of these roles, please email Ashleigh Coombes, [email protected]

Joinery Placements

This is a 1 week unpaid placement, covering Monday to Friday 8:00am to 4:30pm.

Locations and dates:

Durham area, Travellers Green, DL5 5EB - December 2021

Description:

You will be shadowing and assisting the joiners on the project to gain valuable experience and insight into the trade. A joiner will generally specialise in first, second and final fix work. This involves fitting wooden structures such as doors, window frames, staircases, partition walls, roof timbers and floor and roof joists.

If you're interested in applying for one of these roles, please email Ashleigh Coombes, [email protected]

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