For general enquiries:
[email protected]
Hardwick Grange
This is a development of 100 homes in Sedgefield, built on behalf of Tolent Homes.
This is a development of 100 homes in Sedgefield, built on behalf of Tolent Homes.
Your home has a Tolent warranty which lasts for 24 months from the day we hand over your home to you. Any defects within in the first 24 months should be reported to the customer care team.
We are available Monday to Friday from 8am – 4.30pm by phone on 0333 101 4065 or via e-mail at [email protected].
The best way to report any issue is to provide as much information to us as possible. If you choose to call us, you may want to follow this up with an e-mail with details of the issues or damage, along with photographs if possible. To ensure all issues are rectified as efficiently as possible, you may wish to report non-urgent items together.
All issues reported are prioritised in order of urgency:
Where manufactured items are required these timescales may be extended.
An emergency would be something that prevents you from occupying your house in a safe and reasonable way. This would include:
If you have an emergency during normal working hours please call the customer care team on 0333 101 4065.
Please note, outside of these times please call Safeguard on 01207 50329.
For general enquiries:
[email protected]
Customer care team:
0333 101 4065
[email protected]
For an emergency out of normal working hours:
Safeguard 01207 503293
Find out more about your LABC Warranty, here.
Warranty claims team:
0800 183 1755
[email protected]
For general enquiries:
0800 111 999
www.nationalgridgas.com
For general enquiries:
www.nwl.co.uk
Sewer flooding - 0800 328 7648
Leak emergencies - 0800 393 084
For general enquiries:
0800 111 999
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